User Experience Management

  • Creating synergies between relevant touchpoints

  • Put customers at the center of communication

  • Develop a unified user experience

  • Assure cross-channel tracking

  • Increase customer lifetime value

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User experience management

Match your offer perfectly to your customers in order to create the best possible user experience and thus a higher customer lifetime value.

Touchpoint management

Harmonise the touchpoints between products, services and stakeholders to secure a consistent, positive user experience for all parties involved.

E-commerce solution

Mesh the real and the virtual world with the right e-commerce strategy and platform so your customers can trade with you across all channels.

Customer centering is the A and O of your success.

Customer centric omnichannel

Customers want to determine how to buy

In times of ever greater bandwidth and ongoing connectivity, the point of sale should be set up customer centric across channels. We support you in building a customer-centric access concept and service offering so that your customers can buy when and where they want.

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Create a coherent user experience

In the course of the customer journey, your users have different levels of knowledge and needs. We plan together the relevant user profiles and optimize the touchpoints with your customers in order to increase the customer satisfaction and loyalty and thus the profitability.

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Provide the perfect service approach.

Help your customers to satisfy the emerging knowledge needs and the familiar expectations at every touchpoint. Develop with us user-centric service models, from the content creation, through the infrastructure and the interaction with the service channels, from the chatbot to the call center agent.

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Requirements Management

First, we need to understand your challenges to derive relevant requirements.

Solution Determination

Based on the given requirements, we evaluate potential strategy or software solutions to create the best possible approach.

Implementation

Last but not least, we design the appropriate implementation and rollout strategy to implement your project in time and budget!

We are looking forward to your request

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